After registering, you will receive a confirmation email at the email address you provided during registration. Click the link in this email to activate your account.
You can sign in into your account by clicking the "sign in" icon in the upper right hand corner of Artialis website. Once you are logged in, you can edit your profile information by clicking the button next to the "sign in" icon. This will take you to the "Contact Information" area.
We need some very basic personal information in order to assure the proper reception, shipment and invoicing of the orders.
We manage your personal info with great care. We will not disclose any information provided by our customers. Moreover, you can also ask for the deletion of your personal data whenever desired.
Artialis will not sell or disclose any personal data to a third party. The data collected are only used for the reception, shipment and invoicing of your kits.
You can be assured that shopping with Artialis is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide.
All the prices indicated in the e-shop are in euros and VAT excluded.
You can place your order by log in into your personal account and by adding the selected item in you shopping cart.
You can also use a discount coupon if you have one.
Your order will be completed once you will complete all the fields required for the billing & shipping.
You will receive an order confirmation email when you confirm your purchase.
You can check the status of your order in your personnal area. When the status of your order change from "New" into "Received", that means that your order is accepted.
There may be several reasons why your order is cancelled (product out-of-stock, unauthorized shipment in your country...).
In any case, you will receive a feedback from our customer service.
Yes, you have to agree to the terms and conditions in order to place your order.
We collaborate with approved transporters to ship your orders.
The shipping cost depends on the quantity ordered and the country of destination. Exact shipping cost is indicated to the order before the conclusion.
Generally, the items will be delivered within 2 weeks to the european countries, and 3-4 weeks to the rest of the world.
An order of more than 12 items must be validated by the customer service. For that reason, the shipping cost will be determined further. Our customer service will contact you in order to give all the information you need.
We regularly send promotional code to the subscribers of our newsletters. It can also happen that our customer service offers you a personalized promotional code. Do not hesitate to contact them at firstname.lastname@example.org!
Simply enter your promo code in the box provided for that purpose in your shopping cart.
You don't have to use a credit card to place an order. You will receive an electronical invoice by email after your order shipping. You can also find a copy of your invoices in your personal account.
However, if you wish to pay your online purchases via a credit card, you can pay your order using our secure Stripe online payment system.
You will find all the details concerning your orders & payments simply by log in into your personal account.
You can either pay online by credit card or pay by bank transfer.. Please check your invoice for the payment details.
All the automated emails from our e-shop are sent via email@example.com. If you need to contact our customer service, please use the following email address: firstname.lastname@example.org
For quite other information, please contact us at email@example.com
If you haven't received any email updates about your order, it's likely they were marked as spam. Check your spam folder for emails about your order and make sure to add Artialis to your safe list.